Privacy Policy.

Effective date: 24/07/2026

Lokah Agency Pty Ltd ACN 691 028 421 respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website, communications and services.

1. Personal information we collect

The personal information we may collect includes:

Your name, business name and contact details

Your email address and telephone number

Information submitted through website forms, enquiries, bookings or consultations

Information about your business, marketing requirements and requested services

Billing, payment and transaction information

Communications between you and Lokah Agency

Website usage information, including your IP address, browser type, device information and interactions with our website

Information provided when you opt in to receive email or SMS communications

We only collect personal information that is reasonably necessary for our business activities and the provision of our services.

2. How we collect information

We may collect personal information when you:

Visit or interact with our website

Complete an enquiry, booking, registration or contact form

Request a proposal, consultation or service

Communicate with us by email, telephone, SMS, social media or another platform

Subscribe to marketing or informational communications

Enter into an agreement with us

Make a payment

Provide access to advertising, website, analytics, customer-management or social-media platforms

We may also receive information from service providers, referral partners, public sources or third-party platforms where permitted by law.

3. How we use personal information

We may use personal information to:

Respond to enquiries and provide requested information

Prepare proposals and provide our services

Communicate with clients and prospective clients

Manage appointments, accounts, payments and customer support

Deliver operational, informational or promotional communications where consent has been provided

Improve our website, services, advertising and customer experience

Maintain records and administer our business

Protect our legal rights and comply with legal obligations

Prevent fraud, misuse or security incidents

We will not use personal information for an unrelated purpose unless you have provided consent or the use is otherwise permitted or required by law.

4. SMS and mobile information

Where you provide your mobile number and consent to receive SMS messages, we may use your mobile number to send communications relating to your enquiry, appointments, services, account, customer support or promotional updates.You can opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.SMS opt-in consent is not a condition of purchasing services from Lokah Agency.Message and data rates may apply depending on your mobile provider and plan.

5. Disclosure to service providers

We may disclose personal information to service providers and contractors where reasonably necessary to operate our business or provide our services.These may include:

Website and hosting providers

Cloud-storage and software providers

Customer-relationship-management platforms

Email and SMS communication providers

Payment processors

Analytics and advertising platforms

Professional advisers

Contractors and subcontractors assisting with service delivery

These providers may only use the information for the services they perform for us, subject to their legal, contractual and privacy obligations.Mobile opt-in information and consent will be handled in accordance with the specific restrictions set out in section 4.

6. Overseas storage and disclosure

Some technology providers, platforms and contractors we use may store or process information outside Australia.The locations may vary depending on the provider and may include the United States and other countries in which our technology providers operate.Where practical, we take reasonable steps to select reputable providers and ensure personal information is handled appropriately.

7. Cookies and website analytics

Our website may use cookies, pixels and similar technologies to:

Operate and improve the website

Remember preferences

Understand website traffic and visitor behaviour

Measure the effectiveness of advertising

Provide more relevant content and marketing

You can disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

8. Direct marketing

Where permitted by law or where you have provided consent, we may send you information about our services, updates or offers.You may unsubscribe at any time by:

Using the unsubscribe link in an email

Replying STOP to an SMS

Contacting us at team@lokahagency.com.au

We will process unsubscribe requests within a reasonable period.

9. Security and storage

We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to meet our legal obligations or to resolve disputes.When information is no longer required, we may securely delete or de-identify it.

10. Access and correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.Please send your request to:

Email: team@lokahagency.com.auWe may need to verify your identity before providing access or making a correction.In some circumstances, we may be permitted or required by law to refuse access. Where appropriate, we will explain the reason for the refusal.

11. Privacy complaints

If you believe we have not handled your personal information appropriately, please contact us at:

Lokah Agency Pty LtdEmail: team@lokahagency.com.auPlease provide sufficient information about your concern so we can investigate it.We will acknowledge and review your complaint and aim to respond within a reasonable timeframe.If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Third-party websites

Our website or communications may contain links to third-party websites or platforms.We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policy of any third-party website before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations.The current version will be published on our website with its effective date.

14. Contact us

For questions, requests or complaints relating to this Privacy Policy, contact:

Lokah Agency Pty LtdACN: 691 028 421Email: team@lokahagency.com.auWebsite: www.lokahagency.com.au